Support
How can we help?
Fill in the form below. The more detail you give us, the faster we can sort it out.
- Hours
- 9AM to 5PM EST, Monday - Friday
- Response time
- Subscribers receive a reply within 24 hours — typically sooner.
- [email protected]
- Billing
- change plan, update your card, download invoices or cancel — all self-serve in the billing portal, no ticket needed
- The screen
- which page you were on, and a screenshot if you have one
- The identifier
- the ASIN, order ID, SKU or shipment the question is about
- Expected vs actual
- the figure you thought you'd see, and what showed instead
- When
- the date and rough time, so we can find it in the logs
01Faster answers
Four things that turn a long thread into one reply.
Two of these are fields on the form. The rest go in the description box — the more it carries, the fewer times we have to come back to you.
One round, not fourWe will never ask for your password
Before you write
Some of it you can settle yourself, right now.
If one of these is your question, you do not need us.
How do I cancel?
Yourself, any time, in the billing portal. Cancelling stops the next charge.
I forgot my password.
Use the reset link on the sign-in page. Support cannot reset it for you and will never ask for it.
Will you ask for my Amazon password?
No. The connection uses Amazon's own authorization flow, and we never see or store it.
A number does not match Seller Central.
Send it. Every figure is meant to trace to a settlement line or a cost you recorded, so it is either explainable or a defect we want to know about.
Do you support marketplaces outside the US?
Not today. Remworth covers amazon.com only.
Where are the legal documents?
Terms, Privacy and the Data Processing Addendum are linked in the footer of every page.